Terms & Conditions

To activate your relevant treated timber product warranty visit www.bsw.co.uk/warranty to register your details under this warranty. Either:

  1. Register online and then upload a copy of your invoice
  2. Register online and then post a copy of your invoice (if you don’t have a scanner)
  3. Telephone: 0800 587 8887 to register your warranty over the telephone.

N.B. For online registration, a proof of purchase will need to be submitted. If you don’t have access to a scanner, please mail your proof of purchase together with your completed online registration print out to: BSW Timber, Marketing Dept, Carlisle Sawmills, Cargo, Carlisle, CA6 4BA

Warranty Conditions:

  1. This Warranty covers our promoted warrantied UC4 Collection products – incised posts, incised sleepers, pine posts and round posts.
  2. BSW Timber Ltd (and subsidiaries) authorised distributors / retailers selling BSW Timber Ltd (and subsidiaries) warrantied products do not have the right to alter, modify, or in any way change the terms and conditions of this Warranty.
  3. To activate your warranty, all details and submissions must be registered by one of the three methods outlined in the ‘TO ACTIVATE YOUR WARRANTY’ box above.
  4. Registrations for the Warranty must be received no later than 90 days from the invoice date to validate any registration.
  5. Upon registration the claimant will be sent an email or postal confirmation with notification of registration and a related reference number for the warranty being registered on www.bsw.co.uk/warranty
  6. A copy of your invoice MUST be submitted as proof of purchase.
  7. The Warranty is not transferable and no alternative will be offered.
  8. To submit a warranty claim you must: Contact the BSW Customer Sales on 0800 587 8887 or sales@bsw.co.uk to make the request and provide proof of registered warranty, as per the e-mail confirmation sent at the time of online warranty registration(s).
  9. On submission of a claim for product failure to BSW Timber Ltd (and subsidiaries) under this Warranty, the customer shall provide BSW Timber Ltd with:
    a: A sample of the Timber exhibiting the product failure due to fungal decay or insect attack which is sufficient in BSW’s reasonable opinion to perform testing on the timber.
    b: Such other information as BSW Timber Ltd may reasonably require such as access to the site of installation, etc.
    c: A photograph of the affected product in situ.
  10. BSW Timber shall then promptly investigate the complaint to establish the issues surrounding the claim before coming to any final decision on product replacement etc with the authorised distributor / retailer.
  11. “Fungal decay”: refers to wood destroying fungi that feed on and degenerate the wood cell walls. It excludes staining and mould fungi associated with the weathering of wood.
  12. “Insect attack”: refers to attack by wood digesting insects that destroy the timber structure.
  13. “Product failure”: refers to damage caused by insect and / or fungi to such a degree that the product is no longer fit for purpose

Warranty Exclusions:

The Warranty does not cover the following events and conditions.

  1. Consequential Loss.
  2. Labour associated with removal and replacement of any warranted products whatsoever is expressly excluded from this Warranty.
  3. Colour Variation. (Wood is a natural product and colour variation will occur.)
  4. Changes in colour or fading of colour over time. (Natural light will change the shade of the products over time and fair wear and tear should be allowed for.)
  5. Natural characteristics such as Blue Stain and other staining and mould fungi associated with the weathering of wood or poor surrounding air quality.
  6. Splitting, twisting, bowing, cupping, warping, shrinkage or swelling.
  7. Where cutting, machining, notching and boring has been carried out and the area of timber revealed by the cross cuts, holes or notches has not been treated correctly with an appropriate brush-on end grain preservative in accordance with the manufacturer’s instructions on the product label.
  8. Fire, Flood, Vandalism or War.
  9. Accidental Damage.
  10. Damage during transit or in storage.
  11. Failure to follow installation and maintenance instructions within the Warranty Conditions.
  12. Subsidence.
  13. Damage caused by use other than the intended product usage.
  14. If the products are in protracted or permanent contact with salt or fresh water.
  15. Removal from their original installation and re-used at a new location.
  16. Damaged by weathering where untreated wood is exposed by weathering.
  17. Damage deemed to be due to the negligent use or misuse of the product.
  18. Used in countries outside the United Kingdom and the Republic of Ireland.
  19. Acts of God.

Installation and Maintenance:

The following installation and maintenance points are an additional requirement to best practice when installing and maintaining BSW Timber warrantied treated timber products. Any reworking, cutting or machining of the warrantied treated timber products after treatment seriously reduces the expected service life of the product and should be avoided wherever possible. Deviation from these points will render the Warranty void.

  1. It is vital that the BSW Timber treated timber post products are installed to allow for ground, rain and surface water to drain away from the posts. This can be achieved by putting 150mm of gravel / ballast / loose stone into the bottom of the post hole before placing the BSW Timber treated timber product into the hole.
  2. When using concrete to secure the BSW Timber treated timber post product in the hole it is essential that a “sealed post boot” effect is not created. Such an effect holds water around the post as it cannot drain away and the risk of early product failure is significantly increased.
  3. If BSW Timber treated timber product is being used as a replacement for decayed material then all decayed timber and infected soil from a radius of 150mm should be removed and disposed of before the replacement installed.
  4. In “virgin” sites any decaying timber and roots should be removed from the area prior to installation of the BSW Timber treated timber products
  5. The BSW Timber treated timber products must not be pointed after treatment.
  6. The BSW Timber treated timber products must not be rip sawn, thicknessed, equalised or planed after treatment.
  7. Where cutting, machining, notching and boring has to be carried out on the BSW Timber treated timber products for installation, the area of timber revealed by the cross cuts, holes or notches must be liberally brushed with an appropriate brush-on end grain preservative in accordance with the manufacturer’s instructions on the product label to maintain the integrity of the preservative protection of the BSW Timber treated timber products.
  8. If cutting, machining, notching and boring has to be carried out on BSW Timber treated timber post products and after the brush-on end grain preservative has been applied every attempt should be made to ensure the reworked area of the post is kept a minimum of 250mm out of ground contact.
  9. The shortening of BSW Timber treated timber products should be avoided if possible, but if a necessity of the particular installation the cross cutting must be restricted to the top of the BSW Timber treated timber product and the cross cut surface must liberally brushed with an appropriate brush-on end grain preservative in accordance with instructions on the product label. Even after applying the end grain product to the cut end it should not be placed in ground contact.
  10. The BSW Timber treated timber products must not be moved from their original installation and reinstalled.
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