BSW Timber has bolstered its customer service offering with the opening of a new sales centre based at the Carlisle sawmill.
The investment in customer services will see four new full-time members of staff joining the team in Carlisle to ensure high quality service is supplied to BSW’s customers across the UK, and worldwide.
Tony Lockey, head of customer services at BSW Timber, said: “At BSW, we have a long standing commitment to our customers and our aim is to continue to provide a high quality service. We treat our customers as individuals, listen carefully to them, are sensitive to their needs, and take ownership of problems so that they can be confident that someone is dealing with a request.
“The new centre will enable us to place a greater focus on customer priorities and help enhance our existing strong business relationships.”
BSW are attending Timber Expo at the NEC, Birmingham on the 24th and 25th of September showcasing products from BSW’s easi and Timeless Timber brands as well as the new customer service offering.
BSW’s sales order hotline numbers 0800 587 8887 and fax 0800 587 8897 will remain the same.
Ministers of the UK and Scottish Governments, and leaders of the five councils of the Borderlands Partnership, recently signed off Heads of Terms for the £394.5m Borderlands Inclusive Growth Deal, which includes proposed investment in rural development.
One of the UK's leading forest nurseries becomes part of the BSW Group.
BSW Timber had an evening at the awards last week as representatives visited Carlisle College as sponsors of the annual Carlisle College Awards Evening.
