Personal information covers any data that enables us to identify you as an individual such as your name and email address. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). When you supply information to us, we are legally obliged by the Data Protection Act 1998 to ensure that the information you have provided is only used for the purpose for which it was requested, and to ensure that the data is kept securely.
BSW Timber may keep your personal details (given to us by you or others during your relationship with us) in BSW Timber databases. These include details you give us on application forms or during conversations with you via telephone, in person, email or through websites. Ways in which BSW Timber may collect personal information online also include on-line questionnaires, surveys, polls, comments using on-line forms and requests for further information via email.
You agree that we may use and update this centrally held information.
The information we hold about you is confidential. We will only disclose it outside BSW Timber when:
From time to time we may want to send you details of other services and products that may be of interest to you or to pass your details to other relevant organisations. This will be clearly indicated to you at the point where you leave your details. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service. We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.
To the extent that sensitive personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the Internet and our website is entirely at your own risk. We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the Internet.
We may need to provide some of your personal information to third parties that we use for the purposes of delivering specific services to you (e.g. overnight accommodation, or a shipping company if you have asked us to send something to you).
Our website may provide links and banner advertisements to third party sites. Please note that we are not responsible for, and have no control over, information that is submitted to or collected by these third parties. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of these third party sites.
We may check what you have told us and share that information with fraud prevention agencies. It is important that you give us accurate information. If you give us false or inaccurate data and we suspect fraud we will record this at the fraud prevention agencies.
You are responsible for informing us that your personal details have changed: for example, a change of address or to your title. You confirm that you will inform us, by writing to us, of any change to your personal information as soon as is reasonably practicable in order that we may update our records.
If you feel your privacy has been breached by us, then please write to: BSW Timber, Cargo, Carlisle, CA6 4BA.
Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.
Any decision made by us in relation to the services provided to you shall be final.
All text, photographs, videos and any other media presentation provided on this website is provided for information purposes only. Information on this website is subject to change without prior notice. Whilst every reasonable effort is made to ensure that the information on the website is complete, correct and up-to-date, this cannot be guaranteed and BSW Timber shall not be liable whatsoever for any damages incurred as a result of its use.
BSW Timber takes no responsibility for the content of external websites. The existence of a link to an external website or a link to BSW Timber’s website from an external website does not imply that BSW Timber endorses the activities or views of that organisation.
In no event shall BSW Timber be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such site or resource.
The mention of specific organisations or of certain manufacturers’ products does not imply that they are endorsed or recommended by BSW Timber in preference to others of a similar nature that are not mentioned. Errors, omissions and proper names excepted, the names of proprietary products are distinguished by initial capital letters.
Any communications or material that you transmit to, or post on, any public area of the site, including any data, questions, comments, suggestions, or the like, is, and will be treated as such, non-confidential and non-proprietary information.
As an individual you may request to see any information that BSW Timber holds about you. The information we hold will be accurate and up to date. You can check the information that we hold about you by E-mailing us, or by giving written notification of the request, providing proof of identity. BSW Timber will then respond within 30 days. If you find any inaccuracies we will delete or correct it promptly.
Should any changes be made to this Privacy Policy, we will ensure a notice is posted on the website to alert users. This notice will be posted for up to 1 month after the changes are made.