Timeless Timber Decking - Stockist Case Study
July 1, 2005
Timber Merchant: Kinsley Case Study
The Challenge:
Kinsley Timber Supplies Ltd, based in Kinsley near Pontefract in West Yorkshire is a fourth generation timber merchants
At the end of 2003 Kinsley Timber Supplies, were having severe problems with their suppliers. John Sherry, Director says:
"We were constantly being let down by our suppliers, and losing custom as a result"
They wanted to be able to provide their customer base with the products they wanted, when they wanted them and cut down on the time spent chasing individual suppliers. They also wanted to be able to showcase the types of material they could supply so that customers could see what was available.
Solution:
Timeless Timber. Over 18 months ago Kinsley Timber Supplies Ltd decided to opt for one supplier for a full range of products, Timeless Timber were their first choice and they haven't looked back. John Sherry, Director says:
"Timeless Timber have given more than expected from the very beginning - and they've done it cheerfully!"
Benefits have included:
"Confidence, confidence in the products that Timeless Timber supply, - if our customers are happy then we are happy, knowing that we can provide our customers with quality products when they want them is key to our success"
"Training, - Timeless Timber are the first supplier to ever provide us with training, they put two of our staff through a, day long,TDA training course which gave us practical advice on supplying, selling and installing timber decking, and has been absolutely invaluable"
" Merchandising, Timeless Timber have supplied merchandising stands for display purposes as well as a display deck. Timeless Timber have constantly supported our business and given us more than we expect"
"Above and beyond, when Kinsley Timber Supplies Ltd decided that they would like to do some advertising Timeless Timber were quick to support them, and designed an advert for them.
"Our relationship with Timeless Timber has ultimately enhanced our relationships with our customers, with them as our supplier we have been given the products and support that we need to target and deliver to our customer base, what they need and when they need it. It's a real partnership"